We are solution agnostic. We keep the focus on your business requirements and what a successful outcome will deliver for your organisation. When that’s clear, it gets a lot easier to develop specifications, identify best of breed, and make the decision.
Implementation and support
Our systems implementation processes have been refined over 20 years. Here’s what we believe:
- Your organisation needs to own and drive the success of the system. Implementations are as much about building your capability as rolling the tool out.
- Our role is to bring process and systems expertise, and partner from initial requirements gathering to benefits reporting.
- Training and change go hand in hand and need to be baked in to the implementation process.
Services
1 Consultation and Needs Assessment
- Business Analysis: Understanding your business processes, goals, and requirements.
- Technology Assessment: Evaluating the current technology landscape and identifying gaps or areas for improvement.
- Solution Design: Recommending the best technology solutions that align with business needs.
2 Product Selection and Procurement
- Vendor Management: Liaising with technology vendors to procure the best products at competitive prices.
- Product Evaluation: Assessing different products and technologies to determine the best fit for the client’s needs.
- Licensing and Subscriptions: Managing software licenses and subscription services.
3 Implementation and Integration
- Project Management: Overseeing the implementation project to ensure it stays on schedule and within budget.
- System Integration: Integrating new technologies with existing systems and workflows.
- Configuration and Customisation: Customising solutions to meet specific business requirements.
4 Training and Education
- User Training: Providing training sessions for end-users to ensure they can effectively use the new technologies.
- Technical Training: Offering technical training for IT staff on maintaining and managing new systems.
- Documentation: Creating comprehensive documentation and user manuals.
5 Support and Maintenance
- Helpdesk Support: Offering ongoing support for troubleshooting and resolving issues.
- System Maintenance: Regular maintenance services to ensure systems remain up-to-date and operate smoothly.
- Updates and Upgrades: Managing software updates and hardware upgrades.
6 Managed Services
- Remote Monitoring and Management: Continuous monitoring of systems to preemptively identify and resolve issues.
- Backup and Disaster Recovery: Ensuring data integrity and availability through backup solutions and disaster recovery plans.
- Security Services: Providing cybersecurity solutions to protect against threats and vulnerabilities.
7 Consulting on Emerging Technologies
- AI and Machine Learning: Advising on the integration and use of AI/ML technologies.
8 Performance Optimisation
- Strategy and roadmapping: Setting the vision for the value the system will deliver, and actioning the roadmap.
- System Audits: Conducting performance audits to identify areas for improvement.
- Optimisation Services: Implementing solutions to enhance system performance and efficiency.
